Our Commitment to Safe Play
At jilico, we want every player from Manila to Mindanao to enjoy their gaming experience freely — but never recklessly. Responsible gaming is embedded in how we build our platform, how we design our features, and how we talk to our community. We understand that for some players, gaming can shift from entertainment into something harder to manage. That is why jilico makes it easy for you to stay in control at every step.
As a platform operating under the oversight of PAGCOR (Philippine Amusement and Gaming Corporation), jilico is legally and ethically bound to uphold strict responsible gaming standards. This includes enforcing our 21+ age restriction, providing self-exclusion tools, and ensuring transparent communication about the risks associated with gambling. We take these obligations seriously — not just because the law requires it, but because we genuinely care about our players.
Whether you are playing slots after work in Quezon City, betting on live casino games from Cebu, or trying your luck on bingo in Davao, the same principle applies: jilico gaming should always stay fun. The moment it stops being fun and starts causing stress, it is time to use the tools we have built for you.
This page outlines everything you need to know about responsible gaming at jilico — from the practical tools available on your account, to recognizing early warning signs, to getting help if you or someone you care about needs it. Take a few minutes to read through this. We think it matters.
Responsible Gaming Tools & Features
jilico gives you the controls you need to manage your gaming activity responsibly. All tools are available directly from your account dashboard.
Deposit Limits
Set daily, weekly, or monthly deposit caps so you never spend more than you intended. Once a limit is set, it activates immediately. Any request to increase a limit requires a 24-hour cooling-off period before taking effect — giving you time to reconsider.
Session Time Limits
Define how long you want to play in a single session. When your set time is up, jilico will notify you and prompt you to take a break. This is especially useful for players who lose track of time during live casino or slot sessions late at night.
Reality Check Reminders
Receive periodic pop-up notifications during your gaming session that display how long you have been playing and your net balance change. These gentle reminders help you stay aware of your activity in real time, without disrupting the game flow.
Self-Exclusion
If you feel you need a longer break, jilico's self-exclusion tool lets you lock your account for a defined period — from 30 days up to 5 years, or permanently. During exclusion, your account cannot be reactivated early. We take this seriously.
Gaming Activity History
View your full transaction and gaming history at any time from your dashboard — including bets placed, wins, losses, and deposits. Transparency about your own activity is one of the most powerful responsible gaming tools available.
Account Cool-Off Period
Need a short pause without full self-exclusion? The cool-off feature suspends your account for 24 hours to 6 weeks. During this period, you cannot log in, deposit, or place any bets. It resets automatically at the end of the chosen period.
Tips for Healthy Gaming
Playing responsibly is not about playing less — it is about playing smarter. Here are practical habits that help keep gaming enjoyable long-term for Filipino players.
- Set a strict gaming budget before you start, and treat any losses as the cost of entertainment — not money to be "won back."
- Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol or substances.
- Balance gaming with other activities — family time, exercise, social events. Gaming is one form of entertainment, not a lifestyle.
- Take regular breaks during sessions. Step away, hydrate, and check in with yourself before continuing.
- Do not chase losses. If you have hit your session budget, log off. Tomorrow is another day with a fresh budget.
- Never borrow money to fund gaming. If you find yourself considering a loan or credit to play, that is a clear sign to stop and seek support.
- Keep family and close friends informed about your gaming. Transparency creates natural accountability.
Warning Signs to Watch
Problem gambling often develops gradually. Recognizing these signs early — in yourself or someone you know — can make a real difference.
If You Recognize These Signs
It takes courage to acknowledge a problem. If any of these signs feel familiar, please use jilico's self-exclusion tool immediately and reach out to a support organization. You are not alone, and help is available in the Philippines.
PAGCOR operates responsible gaming programs and support referrals for Filipino players. You can contact PAGCOR directly for guidance on where to seek professional help.
How to Set Up Self-Exclusion on jilico
Self-exclusion is one of the most effective tools available for players who feel they need a significant break. Here is how to activate it on your jilico account. The process takes less than two minutes and takes effect immediately.
- Log in to your jilico account and navigate to Account Settings in the top-right menu.
- Select the Responsible Gaming section from the account settings sidebar.
- Click on Self-Exclusion and choose your preferred exclusion period: 30 days, 3 months, 6 months, 1 year, 5 years, or permanent exclusion.
- Read the terms of the self-exclusion carefully. Confirm your identity by entering your account password.
- Click Confirm Self-Exclusion. Your account will be locked immediately. You will receive a confirmation email at your registered address.
- During the exclusion period, jilico's systems will block any login attempts and will not send promotional communications to you.
Important: Self-exclusion requests cannot be reversed before the chosen period ends. If you need urgent assistance during the process, contact our 24/7 support team via live chat.
Protecting Minors
jilico strictly enforces a 21 years and older policy for all registered players, in full compliance with Philippine gaming regulations under PAGCOR's jurisdiction. We do not allow anyone under 21 to open an account, deposit, or participate in any gaming activity on our platform.
During registration, all players are required to verify their identity and age using valid government-issued ID. Our compliance team conducts periodic audits to ensure this policy is upheld. Any account found to belong to a minor is permanently closed and any funds held are returned or handled per regulatory requirements.
If you share a device with younger household members — a common situation in many Filipino homes — we strongly recommend using your device's parental control tools, keeping your jilico account credentials private, and logging out of your account after every session. Never share your account with anyone, and especially not with anyone under 21.
If you suspect that a minor has accessed or is attempting to access a jilico account, please report it to our support team immediately via live chat or email. We take these reports very seriously and will act quickly.
Ready to Play Responsibly?
jilico is built for players who want the thrill of world-class casino games without losing sight of what matters most. Set your limits, know your boundaries, and enjoy the game the right way.